10 Skills of the Service Superhero

9:45 AM - 10:45 AM

Explore the delivery of “magical” service moments consistently through the use of 10 basic skills. Serving with intention and serving with vision are just two of the skills covered in this deep dive into the practical application of the Disney service principles.

Learning Objectives:

  • Learn ways of identifying the narrative of your business
  • Create an intention statement aimed at supporting the goals of your event
  • Isolate keywords that ground your customers’ experience
  • Create an action plan for performance improvement