Virtual Client Services Director

Company Overview:

GW Financial, Inc. is an independent, fee-only wealth management and financial planning firm focused on examining and implementing important financial decisions with clients in their effort to achieve financial autonomy. Our firm is female owned, operated, and led. We currently have around 120 clients and are looking to maintain and grow on a slow, steady pace. We have dedicated meeting locations for clients, but our team works virtually.

We enjoy working with professionals and families that want a solid financial plan as well as those transitioning to or settled in retirement. We seek to help families transition wealth from one generation to the next. Our mission is to provide these families with a path for turning their wealth into personal significance. We also selectively work with non-profits, organizations, and endowments.

Core Values:

Growth Mindset: Value learning not just for yourself, but for clients as well. Pursue life-long learning and collaborative training as part of our team. Provide solutions to problems by determining the next step to be taken to complete the project.

Connection: Protect and encourage the energy that exists between people when they feel seen, heard, and valued, to derive sustenance and strength from the relationship. Give and receive feedback without judgement.

Transparency: Provide open and clear communication to clients, to the team, and to our Leadership Team. Deliver productive honesty in the right time and place.

Financial Advocacy: Champion partnering with the right people to help clients achieve financial well-being and dignity in aging. Work towards financial autonomy and navigate life transitions in your personal life.

Position Description:

GW Financial, Inc. is seeking a Virtual Client Services Director for 30-40 hours per week. Our ideal candidate will have a passion for client service in the financial planning industry and will be a critical thinker, process-driven, and independent, with a high level of integrity and discipline.

Opportunity:

This is an excellent opportunity for someone looking for a long-term career in a supportive role in an advisory firm, who has proven experience in delivering a reliable, timely, positive client experience.

Step into a fully documented role with clearly outlined workflows, templates, and procedures already built. Maintain and customize these instructions as processes change over time.

Collaborate with and gain valuable female mentorship from high-quality, experienced team members across all positions in the advisory firm.

Build a career that offers autonomy to excel in accordance with your strengths and skills, while affording freedom and flexibility to work where you want, with flexible working hours.

Responsibilities:

Assist with the onboarding process for new clients. Perform regular maintenance for existing client accounts, including preparing Portfolio Review agendas, completing all annual RMDs, estate settlements, rollovers, Roth conversions, etc.

Coordinate with clients, our team, and the custodians, to ensure custodial forms and transactions are completed quickly and accurately every time. Take initiative to promptly resolve any issues with the custodians, technology issues, or procedural gaps.

Communicate servicing expectations to clients with a calm, positive, professional tone, and with a timeliness that addresses client concerns before they arise.

Educate clients when performing detailed or complex transactions, to clarify the tax consequences, timing of arrival of funds, and recommend the best way to complete a transaction according to the client’s unique needs.

Learn and leverage Orion to its fullest capability in a way that systematizes how we use it and takes most Orion activities off the advisor’s shoulders.

Train part-time interns in client servicing, according to the internship training schedule.

Maintain accurate files for new and existing clients, per company operating policies and standards for safeguarding client data confidentiality. Maintain data integrity across all software. Learn and integrate new software as needed.

Continually look for ways to improve processes, work efficiently, and take on responsibilities from other team members, especially the advisor, whenever possible.

Qualifications:

College graduate with a bachelor’s degree and several years of work experience.

Understand financial account types and the tax implications of transactions between accounts.

Fits well with our team’s core values. (Growth Mindset, Connection, Transparency, Financial Advocacy)

Attention to detail with extraordinary organizational skills, and the ability to follow through on completing projects individually, or get team projects across the finish line.

Tech-savvy, solution-focused, and resourceful, with the proven ability to work virtually

Professional written and verbal skills and comfortable with direct communication

Trustworthy, ethical, and hardworking. Adept at taking responsibility for errors and immediately taking action to rectify them.

Interest in continuing education to develop and update your knowledge and skills in this position over time

Bonus points for:

Experience in the financial services industry, especially with custodial paperwork

Experience with Orion, TD Ameritrade, Schwab, iRebal, RedTail, eMoney, Calendly, Zoom, Text Expander, ShareFile, Loom, JotForm, Microsoft Products (i.e. Outlook, Teams, etc.)

Compensation & Perks:

Position Type: Permanent W-2 position

Work Location: 100% virtual

Hours per Week to Work: 30-40 hours per week on average

Annual Compensation Range: $59,000-$72,000

Employee Benefits: Participation in company retirement plan pending eligibility, vacation accrual of 2 weeks per year, reimbursement of health insurance pending individual need and negotiation, and eligibility for other company benefits as the company implements them

Technology Provided, to be returned upon employment separation: laptop computer and docking station

Work Schedule: Calls with the team or with clients will be required during business hours. Independent projects can be completed outside of business hours as long as they are completed by the assigned due date.

Other: valuable mentorship and education-rich environment

Next Steps:

Complete the Pre-Interview Survey in 10-15 minutes at https://form.jotform.com/213365067504150

Before beginning the survey, please ensure that you are in the location where you will be working most of the time and have your cover letter and resume ready to upload. We will notify you when we receive your application. Cover letters should be no longer than 1 page, and candidates will be turned down if their cover letter does not answer the following:

1) What makes you stand out as an exceptional candidate for the Client Services Director position?

2) How would you describe your work ethic?

3) Where do you see yourself in 3 years?

4) Which of the responsibilities listed in the job description most energizes you and why?

When uploading the cover letter and resume at the end of the survey, please use our company’s file naming format: YYYY MMDD File Name (Last Name, First Name). Examples: 2020 0315 Cover Letter (Doe, Jane) or 2021 0315 Resume (Smith, John)

Applications will be accepted until April 27, 2022. We will not review applications until that time.

After the job application window closes, we will review every application and will email each applicant about whether or not we will be moving forward.

This application process is being handled by Ellevate Advisors LLC. Please direct all questions or concerns to Brooklyn@EllevateAdvisors.com. Any applications received outside of the Pre-Interview Survey link will not be considered.